Contact / Data Controller

Unless otherwise stated in this privacy policy or in our Cookies & Tracking Policy, the controller of your personal data is the owner of greatastromatcher.com (hereafter “greatastromatcher”, “us”, “our”, “we”).

If you have any questions or suggestions about how we use your personal data, please contact us.

Our contact details are as follows:

E-mail: [email protected]

Collection, processing and use of personal data

Personal data is any information relating to an identified or identifiable natural person (e.g., name, address, date of birth or e-mail address). When we say that we process personal data, this means that we collect, store, use, transfer to others or delete such data.

greatastromatcher collects and processes your personal data exclusively in the following cases:

• If you contact us directly.
• If you subscribe to an greatastromatcher membership (paid or free) and then use greatastromatcher.

Once you have signed up for an greatastromatcher account, we will provide you with access to an online database over which you will be able to get know other greatastromatcher-registered customers (also known as members). In order to provide you with the greatastromatcher service as described in the General Terms and Conditions (the “ greatastromatcher Service” or “Service”), we need to use your personal data. If you do not want us to use your personal data or parts thereof, we will not be able to provide you with the Service. Please see below for further information about the types of personal data greatastromatcher collects when you use our Service.

What personal data does greatastromatcher collect from its members to fulfil the contractual relationship?

In order to register for the greatastromatcher Service and conclude a Free Plan or a Paid Plan Membership, you will need to provide us with the personal data described below. In addition, in order to provide you with our Services (as more fully described in the Terms and Conditions), we need to process this personal data.

Registration process

In order to register for greatastromatcher’s free Service (i.e.,conclude a “Basic Membership”), you will need to provide us with personal data, without which the registration cannot be completed. These data are:

• Email address
• Password

Data required in connexion with a Basic Membership

Our Service works by providing your profile information (“profile”) and your compatibility scores to other greatastromatcher users. In order to get the full benefit of our Service and to set up your greatastromatcher profile, we will ask you to provide us with data about yourself. This may include information about your personal values and preferences, your appearance, and any other characteristics that are relevant for us to establish your personality profile and to recommend potential partners (“matches”) to you. When designing your profile, you will also need to provide us with information about yourself, including text and photos. Please note that, although you will be able to read your personality profile and compatibility scores in your profile, your personality profile is not generally publicly visible to other greatastromatcher members. Instead, those members who directly access your profile information will only have access to extracts of your personality profile and your compatibility points.

When we ask you to provide us with information about you during the registration process, we make it clear when such information will be kept private and will not be made available to other users. All other information you provide us with for or as part of your greatastromatcher profile will be publicly visible to other members on our website, such as information that you voluntarily choose to include in your profile, especially your first name, and your interests.

If you do not want to provide us with this information, you will not be able to use our Service.

Generally, the types of data that we will collect during the registration are as follows:

• Residence/postal code
• Country of residence
• Birth data

In addition, you may choose to provide us with sensitive information such as:

• Education level
• Occupation
• Religion
• Income
• Body type
• Height
• Weight
• Marital status
• Virginity
• Children
• Religion
• Ethnicity
• Food preferences
• Smoking
• Drinking
• ...

By giving us this information, you agree that we store and use this information for matching purposes. This information allows us to further refine the match preferences and search criteria available to you when searching for a partner on our platform. This information will be disclosed in your profile, and therefore, visible to matches who visit your profile. However, please note that you do not have to provide us with this information in order to use the greatastromatcher Service, and you may change your answers to “I'll tell you later” in the view fields at any time in your profile.

You may also upload photos of yourself in your profile, whereby other members may see, next to your username, your photos clearly in your profile. Please note that you do not have to upload any photos in order to use the greatastromatcher Service. You may upload photos to your profile at any time, even after you completed your registration or already used the Service for a period of time.

Upon Completion of a Paid Plan Membership

If you decide to sign up for greatastromatcher’s Paid Plan chargeable features (“Paid Plan Membership”) via the website (i.e. you decide to become a Premium member), we will collect your payment data during your order. However, please note that your credit card data is not stored by us, but is instead stored by a third party payment provider.

Communication with members, communication with our customer care

If you correspond with other greatastromatcher members through the greatastromatcher platform, or with greatastromatcher customer care, we will collect and store this information.

If you contact our customer care, please note the following: if you communicate with our customer care:

• via email: the content of your message to us will only be protected in transit via TLS transfer encryption if your email provider supports TLS transport encryption.

Please note that, in principle, communications between you and greatastromatcher will only be conducted via the email address associated with your greatastromatcher account.

Promotional emails - Messages

When you subscribe for our free membership (“Basic Membership”), you must enter your email address on the welcome page. We will use this email address to send you promotional emails about greatastromatcher's free and for-purchase products.

As long as your email provider supports “Transport Layer Security” (TLS) transport encryption, these promotional emails (including our personalised guidance) are protected in transit via TLS transfer encryption.

How do we protect your personal data?

Greatastromatcher uses a variety of security measures, including state-of-the-art encryption and authentication tools, to protect the security, integrity and availability of our customers’ and users’ personal data. In particular, these measures include the following:

• Strict criteria for the authorization to access your data,
• Firewall protection of IT systems to prevent unauthorized access,
• Permanent monitoring of access to IT systems to detect and prevent the misuse of personal data.

In this context, we recommend that you familiarise yourself with greatastromatcher's security tips when using the greatastromatcher service. Here you can find more information on this topic.

Duration of storage; retention obligations

We store your data for as long as is necessary for the provision of our Service (Basic and Premium Memberships) and any associated services or where we have a legitimate interest which permits the further storage of that information. In all other cases, we will erase your personal information once it is no longer necessary, except for any information we need to retain in order to comply with any contractual or statutory (e.g. tax or commercial) retention periods (e.g. invoices).

Data that is subject to a mandatory retention period is blocked from deletion until the end of that period.

For Basic Members: You can choose to remove the data in your profile at any time. You can also erase your profile data yourself by logging in to the greatastromatcher website and starting the deletion process. Otherwise, greatastromatcher automatically erases personal profile data of Basic members who are inactive for 12 months.

For Premium Members: Your personal data will be stored for the duration of our contractual relationship. However, we will erase your data following your request as long as there is no legal storage obligation that applies to that information. If your data is subject to a mandatory storage period, we will ensure that this information is isolated and stored until the expiry of the retention period. Once your Premium Membership is over, if you do not ask us to erase your data before your Premium subscription comes to an end, your Premium Membership will be converted into a Basic Membership. In this case, the description above relating to the retention period of Basic members’ data will apply.

Please note that if the deletion of your data is prevented due to a mandatory retention period, your data will be blocked and stored for no other purposes, until we can delete it.

Greatastromatcher will also store any personal data which is required to demonstrate that greatastromatcher has lawfully complied with a valid data subject rights request within the required period.

Rights of the data subject at a glance

You have the right to access, and - under certain conditions - to rectify, erase, restrict or object to the processing of your personal data, as well as the right to data portability.

You can also object at any time to the processing of your personal data for advertising purposes ("object advertising "). Please take into account that for organisational reasons, there may be a time lapse between when you submit your request and when we are able to remove your data from an ongoing campaign. Please also note that your objection will not affect the lawfulness of any processing that occurred prior to the date on which you objected to this activity.

By using our Service, you may have provided us with sensitive information about your religion, ethnicity and/or political view. You can withdraw your consent to our use of this information at any time. To do so, you should change your answers to “prefer not to specify” in the religion, ethnicity and/or political view fields (as appropriate) in your profile. However, please note that any withdrawal of your consent will not affect the lawfulness of our processing of such data prior to the date on which you withdrew your consent.

If you would like to exercise any of your rights, please use the information under Contact. Please also ensure that when you do so, we will be able to clearly identify you.

Cookies & tracking technologies

You will find information on cookies and other tracking technologies that are used on our website and in our app in our cookies & tracking policy. If personal data is processed in connection with tracking-based processes, you will also find detailed information on the reasons for doing so there. Information on how to object to this type of data processing is also provided in our cookies & tracking policy.